1. Introduction

1.1. Ausbao Pty Limited ACN 051 968 597 and its related companies (collectively referred to as “Ausbao”, “us” or “we”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1.2. This Private Policy explains what information we collect, how we use it and your rights in relation to it.

1.3. "Personal information" is information we hold which is identifiable as being about you. This may include an individual’s name, address, email address and telephone numbers. The type of personal information that Ausbao collects will depend on what dealings the relevant individual may have with Ausbao.

2. Collection of personal information

2.1. Ausbao will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. The Personal Information you provided will enable us to send information, provide service or updates to you. We may collect additional information at other times, including but not limited to, when you

  • purchase, or express an interest to purchase from Ausbao or its related entities;
  • access our websites, social media and other online services;
  • provide feedback;
  • respond to surveys and/or promotions;
  • communication with our customer support;

2.3. Additionally, we may also collect any other information you provide while interacting with us electronically or in person.

2.4. We may receive personal information from third parties, such as our sales agency. If we do, we will protect it as set out in this Privacy Policy.

3. Use of your personal information

3.1. Ausbao operates a number of businesses which handle personal information. Ausbao’s policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Ausbao may also use or disclose the information collected for any other related purpose for which the individual would reasonably expect it to be used.

3.2. Ausbao may use personal information collected from you for the following purpose:

  • providing you with our product information, updates and services;
  • providing you with information on our new products, services and opportunities that available to you;
  • communicating with the individual;
  • helping Ausbao manage and enhance its products and services, including analysing customer feedback and future customer needs.

3.3. Ausbao may contact you in a variety of ways including, but not limited to telephone, email, sms or mail.

4. Disclosure of your personal information

4.1. We might disclose your personal information to other entities that related to Ausbao.

4.2. External parties may be given access to personal information held by Ausbao in certain circumstances. There include, but are not limited to:

  • Ausbao’s contractors, consultants, agencies and service providers, who assist Ausbao in the operation of its business or to provide a customer service. Personal information is only supplied to a third party when it is required for the delivery of our services;
  • Joint venture partners for the purpose of seeking relevant regulatory approvals;
  • Third party lenders and insurers;
  • Relevant parties in situations when Ausbao is required by law to provide the information.

4.3. Ausbao limits the information disclosed to external parties to what is required for them to perform their services for Ausbao or the relevant individual, or what is required by law.

4.4. Ausbao does not sell personal information to other entities that are not owned by Ausbao Pty Ltd.

4.5. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we generally request that the third party follow this Policy regarding handling your personal information.

5. Security of your personal information

5.1. Ausbao Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

5.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6. Access to your personal information

6.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

6.2. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at Ausbao will require evidence to verify the identity of the individual.

6.3. This service is free of charge unless the personal information requested requires preparation time. In this situation, Ausbao will provide an estimate of how much this service will cost and request agreement before proceeding.

6.4. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. We will provide the individual with the reasons in case that the request is denied.

7. Complaints about privacy

7.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to:

Level 4/507-509 Kent Street, Sydney, New South Wales, 2000.

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

8. Changes to Privacy Policy

8.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

9. Website

9.1. When you visit our website
When you come to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

9.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords, Facebook. These ads may appear on this website or other websites you visit.

9.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ausbao is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

10. Contacting Ausbao

Ausbao Pty Ltd
Phone: (02) 9283 2880
Address: Level 4/ 507-509 Kent Street, Sydney NSW 2000

11. Additional Information on Privacy

For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at

12. Approval and Adopted

This policy was approved and adopted by Ausbao on 1st June 2020.